Information is too complex to be transported to the enterprises cockpit to be processed there. Cooperation is more important than ever. To be able to be fully cooperative, people must feel secure. Therefore trust is the most important asset.

Providing trust is in fact the only issue left for management to manage. It spreads top-down. It cannot be projected upwards in the hierachy. And the hierarchy is a fact, though often denied nowadays. If it does not exist explicitly, it is causing its effect implicitly. It is inevitable.

It is only by really empowering others, by acknowledging that their input is indispensible in the process, that the organization can act to its full potential.
This empowerment does need to go beyond the patronizing layer it is usually restricted to.
In order to do this, management should make this most precious move: it must trust itself. Meaning: there should be no identification with status.